3.Getting help in graphical environment

Its simple!!!
go System -> Help  Done!

You can press F1 in any nautilus window also..

Three types of help topics are there.

    1. Linux system manual

Its the most commonly used help topics in Linux environment.  it documents individual commands, configuration files and programming calls. You can access it from help browser by clicking on man pages link or in the search box type: man <topic>. (Usually we will type: man <command> from the terminal to access the same in non-graphical mode)

    2. GNU info

Its used by software developed by GNU project. You can click on GNU info pages on help browser or in the search box type: info:<topic> to access these help pages.

    3. Gnome graphical documentation
Obviously its the numbered pages that you will get in GNOME help browser (system -> help).

Research online documentation
----------------------------
go http://access.redhat.com/docs

That's it!!

NOTE: More help topics are available in  /usr/share/doc
these documents contains documentations for different packages and software installed in the computer.

These documents will help us when we are in a trouble. If the problem is not solved we can try all the ways we can, like contacting forums, searching on the internet etc. Finally (only finally) we can contact Redhat to help us on the issue. Redhat says to do the following things before asking them for a help.
    1. Define the problem : find out what u have done to get those error(problem)
    2. Search documentation and kbase articles : it was the same we were discussing about
    3. Gather background information : about version and patches applies. Applying patches may solve your problem
    4. Gather relevant diagnostic information : Run sosreport to get all the diagnostic reports, this is the report u have to send to redhat.
    5. Determine severity level : It determine how fast u need the solution. Its is described in http://access.redhat.com/support/policy/GSS
    6. Contact Redhat
using the link  http://access.redhat.com/support/policy/support_process.html
Remember, You have to pay  for this